I am a CX certified consultant with 17 years' experience in marketing and communications, and have worked as a freelancer for the past 8 years. I hold a Diploma in Customer Experience from the CX Academy and a Bachelor of Arts in English Literature from McGill University.
I have a passion for helping businesses create remarkable experiences for their customers and share their work with the world. I am available for in-person projects in Jersey, Channel Islands and remote projects in the UK and further afield.
I bring a strategic, customer-first approach to every project. Here’s what sets me apart:
Broad expertise: I create and execute integrated strategies while delivering consistent messaging and measurable results. I see the big picture and the details.
Compelling content creation: From feature articles and profiles to website and newsletter copy, I create content that informs, inspires, and drives action.
Client-focused relationships: I build strong, lasting client relationships through clear communication, reliability, and strategic alignment.
Customer advocacy at every touchpoint: I help companies build trust and deliver exceptional and memorable experiences at every stage of the customer journey.
